A Resilient City of Hope: The Majority of Residents Continue to Pay Their Accounts

Despite the current economic climate, the City has managed to maintain an impressive 97% payment ratio among its residents. This is a testament to the City’s financial resilience and its commitment to providing essential services to its citizens.

Gratitude and Support

The City government expresses gratitude and appreciation for the continued support of its residents. This support enables them to deliver essential services and maintain a sustainable urban environment.

Safeguarding Municipal Income

City officials emphasize the importance of safeguarding municipal income to provide basic and essential services to residents. They encourage anyone facing financial difficulties to approach the City to explore available options.

Policies to Accommodate Residents

The City’s policies are designed to accommodate residents with varying income levels, ensuring that everyone has access to necessary services. Officials encourage residents in financial difficulty to visit their nearest customer care office to determine if they qualify for assistance.

Rates and Services Relief

Pensioners 60 years or older and people who receive social grants with a total monthly income of not more than R17,500 may qualify for a rates rebate between 10% and 100%. Interested individuals may contact the City via email or visit their nearest customer care office to learn about the application process.

Rental Housing Relief

Residents who rent a community residential unit from the City and struggle to pay monthly rent may be eligible for additional financial support through rental housing relief. The Human Settlements Directorate’s Call Centre offers assistance in this regard via phone or WhatsApp.

Flexible Payment Arrangements

The City provides support in devising a suitable payment plan for residents who require flexible payment arrangements. Residents can visit the official website or email the relevant department to discuss and arrange such plans.

Building a Resilient City of Hope

The City’s commitment to assisting its residents in times of need is a testament to the power of unity and determination in overcoming adversity. By fostering a sense of community and support, the City is well on its way to building a resilient, well-positioned City of Hope. The future holds promise for a more robust, inclusive, and optimistic urban environment.