Categories: News

Addressing Delays in Processing Compensation Fund Claims

A Roundtable Stakeholder engagement session was held in Bolivia Lodge, Limpopo on 10 August 2023 to address delays in processing compensation fund claims. The stakeholders discussed the current state of Provincial Government compliance with the Compensation for Occupational Injuries (COID) Act and the reasons behind the delays.

Compliance with COID Act

Deputy Director Employer Registration, Jan Madiega, emphasized the need for departments to inform the Compensation Fund of any operational changes within seven working days. Provincial departments, as significant employers, must comply with the COID Act to serve as examples to other organizations.

Madiega also highlighted the significance of communicating changes within departments to the Compensation Fund. Failure to do so could negatively impact injured employees, preventing them from claiming benefits.

Delays due to Incorrect or Outdated Information

Madiega stated that one reason for delays in processing claims is the provision of incorrect or outdated information by employers. Employers must comply with the Fund’s requirements to cater to injured workers effectively.

Addressing Multiple Claims

Assistant Director Customer Care Kenneth Shaku addressed the issue of multiple claims. He explained that stakeholders often submit the same claim to different assessors, which consumes valuable time and resources. To counter this, the department has introduced the Customer Relations Management (CRM) tool.

The CRM tool aims to minimize duplicate queries, track queries from entry to resolution, and make customer information readily available to customer care representatives and relevant directorates.

The Roundtable Stakeholder engagement session served as a platform for discussing and identifying potential solutions to improve compliance with the COID Act and streamline the claims processing system. By addressing the challenges faced by both employees and employers, the stakeholders aim to ensure a more efficient and effective system for dealing with occupational injuries and compensation claims.

Serjio Zakharoff

A Russian-Spanish journalist and Cape Town native, channels his lifelong passion for South Africa into captivating stories for his local blog. With a diverse background and 50 years of rich experiences, Serjio's unique voice resonates with readers seeking to explore Cape Town's vibrant culture. His love for the city shines through in every piece, making Serjio the go-to source for the latest in South African adventures.

Recent Posts

Battling Streetlight Vandalism in Kraaifontein: A Community’s Struggle and Hope

In Kraaifontein, a lively part of Cape Town, the community faces a tough battle against…

15 hours ago

The Good Hope Centre: A Legacy in Transformation

The Good Hope Centre in Cape Town is getting a fresh start! Plans are underway…

3 days ago

Discover the My Cape Town Market: A Celebration of Culture and Commerce

The My Cape Town Market is a lively summer event in the beautiful Company's Garden,…

3 days ago

Boatica Cape Town: A Celebration of Marine Innovation

Boatica Cape Town is Africa's biggest boating show, taking place from October 2527, 2024, at…

3 days ago

Navigating the Crime Landscape: South African Police Service’s Dynamic Approach

The South African Police Service (SAPS) is taking strong steps to fight crime and keep…

3 days ago

Unveiling Alexkor SOC Ltd: A Pillar of South Africa’s Mineral Legacy

Alexkor SOC Ltd is a stateowned company in South Africa that started in 1992, focusing…

3 days ago