Community Takes Action to Improve Health Care Services in Cape Town

Residents of Bishop Lavis in Cape Town have taken the initiative to establish a health forum to address the sub-standard healthcare services at the Bishop Lavis Community Health Centre. The community has faced numerous challenges, such as poor staff behavior, long wait times, and medication shortages, significantly affecting their health and daily life.

The establishment of the health forum is a significant step towards improving the healthcare services in Bishop Lavis. The community’s actions demonstrate their determination to ensure their voices are heard, and their concerns are addressed. The forum is an excellent example of how community-led initiatives can play a vital role in shaping the quality of healthcare services they receive.

The Challenges Faced by the Community

The community of Bishop Lavis has suffered from inadequate healthcare services for a long time, which has impacted their quality of life. Patients have faced long delays and poor staff behavior, which has resulted in frustration and dissatisfaction. Furthermore, the facility’s inadequate condition, with an untidy environment, has caused concerns about hygiene and safety.

During the Covid-19 pandemic, the situation worsened, and patients were sent to containers used as alternative pharmacies, where there was frequently a medication shortage. This situation further exacerbated the community’s struggles, with patients being turned away without medication on their scheduled appointment dates.

The Response from the Department of Health and Wellness

The Bishop Lavis community’s concerns have been acknowledged by the Department of Health and Wellness in Cape Town. They have expressed their regret about the community’s experiences and assured them that they take feedback from residents seriously.

The facility manager attended a community meeting and noted all the concerns the community raised. The Department of Health and Wellness has also emphasized that there is no medication shortage at their facilities. An alternative will be provided if a particular medication is unavailable at the pharmacy. They have encouraged all residents to cooperate by honoring their medication collection dates at wellness hubs or clinics.

In conclusion, establishing the health forum in Bishop Lavis is a positive step towards improving the healthcare services in Cape Town. The community has determined to ensure their voices are heard and their concerns are addressed. The Department of Health and Wellness’s response indicates that they are committed to working towards resolving the challenges faced by the community. The community’s actions highlight the importance of community-led initiatives in shaping the quality of healthcare services they receive.