Enhancing Service Delivery: The City’s Progress in Load-Shedding Readiness

The Problem of Load-Shedding

Load-shedding has become a common problem in urban areas, affecting the lives of many citizens and their interaction with public services. The City has taken significant steps to ensure that its services remain accessible and uninterrupted, even during power outages.

A Comprehensive Load-Shedding Readiness Plan

The City has implemented a comprehensive load-shedding readiness plan, which includes the strategic installation of generators, inverters, and photovoltaic (PV) solar systems at various City facilities. This plan ensures that the offices remain operational during Eskom’s load-shedding.

Customer Offices Equipped with Backup Power Supplies

The City has equipped 22 Customer Offices with backup power supplies, enabling the City to continue delivering services to its residents. The ongoing efforts to identify and address the needs of various customer offices have improved service delivery and increased operational efficiency at the Walk-In Centres.

Installation of Generators, Inverters, and Solar PV Systems

The City has successfully installed generators, inverters, and solar PV systems at numerous Walk-In Centres. These efforts aim to create productive working environments for City staff while ensuring uninterrupted services for residents.

Continued Progress and Innovation

The successful roll-out of the load-shedding readiness plan is a prime example of the City’s commitment to its residents. With more backup power supply systems expected to be rolled out in the coming months, the City continues to break new ground in enhancing the service offering to its residents.

Facilitation of Various Payment Methods

In addition to load-shedding readiness, the City has facilitated various payment methods for municipal accounts and motor vehicle license renewals. The City’s e-Services portal allows users to pay bills, submit meter readings, and log service requests, further showcasing the City’s dedication to providing seamless and accessible services to its residents.

Switch to Pay@ as the New Third-Party Service Provider

Following the switch to Pay@ as the City’s new third-party service provider for fine payments, residents can now view and pay fines online, as well as make in-person payments at selected retailers. Moreover, the City’s online booking system for Walk-In Centres ensures a smooth and efficient process for residents seeking assistance.

Unwavering Commitment to Enhancing the Lives of Residents

The City’s unwavering commitment to enhancing the lives of its residents is evident. By embracing innovative solutions and prioritizing service delivery, the City sets an admirable example for other municipalities to follow.

The City’s progress in load-shedding readiness serves as a solid foundation for the City to build upon. The continued exploration of alternative power supply options will undoubtedly strengthen the City’s capacity to provide uninterrupted service to its residents. The City’s commitment to enhancing service delivery and improving the lives of its residents is commendable and inspiring.