by
1 min read
u i

The Unemployment Insurance Fund (UIF) has launched a mobile app and a free Unstructured Supplementary Service Data (USSD) platform to reduce queues and improve accessibility for its clients. The launch of the zero-rated platforms took place on September 4, 2023, and allows clients to access UIF services at no cost and from any location.

Enhancing Self-Service for Clients

The introduction of the mobile app and USSD platform is aimed at enhancing self-service for clients, alleviating pressure on labor center officials, and shortening queues. The Commissioner of UIF, Teboho Maruping, believes that the new platforms will save clients time and money they would have otherwise spent on transportation to labor centers.

Newsletter

Stay Informed • Cape Town

Get breaking news, events, and local stories delivered to your inbox daily. All the news that matters in under 5 minutes.

Join 10,000+ readers
No spam, unsubscribe anytime

How to Access the Services

To access the new platforms, clients can dial 134843# on their cellular phones or download the mobile app from Google Play Store, App Store for iOS, or Huawei App Store. With the new platforms, clients can submit payment continuations, check their claim and payment status, and verify their UIF registration status.

Promoting Compliance with the Unemployment Insurance Act

The verification of UIF registration status is essential in promoting compliance with the Unemployment Insurance Act. The USSD platform allows clients to detect employers who fail to register, declare, or pay contributions. It is vital for contributing workers to check their registration status while they are still employed and report any discrepancies to labor inspectors immediately.

Improving Service Delivery

The UIF is committed to improving service delivery by implementing innovative measures. To support the launch of the new platforms, the UIF will conduct roadshows in all provinces to educate clients and launch a mass media campaign. Other recent initiatives include the installation of free Wi-Fi in labor centers and the deployment of mobile buses to provide services to clients in rural and remote areas.

Embracing the Power of Technology

In conclusion, the introduction of a mobile app and USSD platform by the UIF marks a significant step toward digitizing and streamlining its services. By making their services more accessible and convenient, the UIF is embracing the power of technology and demonstrating its commitment to improving the lives of its clients.

A Russian-Spanish journalist and Cape Town native, channels his lifelong passion for South Africa into captivating stories for his local blog. With a diverse background and 50 years of rich experiences, Serjio's unique voice resonates with readers seeking to explore Cape Town's vibrant culture. His love for the city shines through in every piece, making Serjio the go-to source for the latest in South African adventures.

View all

Leave a Reply

Your email address will not be published.

a i
Previous Story

Collaborative Efforts for Cleaner Air: Achieving Scalable Emission Reductions by 2030

w o
Next Story

Honoring Women’s Month: Speaker Basetsana Dantjie Presides Over Virtual House Sitting

Latest from Blog

{"tags": ["South Africa" "National Assembly"

Forging a Path to Enhanced Executive Oversight

South Africa is making big changes to keep a close eye on its top leaders! They made a new special committee in their parliament to watch the President. This committee will make sure the President and their office are doing things right and spending money wisely. They looked at how other countries do this to learn the best ways. This means more openness and trust, making sure everyone in power is held accountable to the people.

Cape Town Sporting Events

Cape Town’s Unmissable Weekend of Sporting Action

Cape Town is bursting with sports action from December 5th to 7th, 2025! You can cheer for the Proteas Women’s cricket team at Newlands against Ireland. Then, get ready for super exciting rugby sevens at DHL Stadium with the SVNS Cape Town tournament. And don’t miss Cape Town City FC playing football at Athlone Stadium. It’s a weekend full of thrills and fun for everyone!

South African cheese World Cheese Awards

South Africa Shines on the Global Cheese Stage

South African cheesemakers dazzled at the 2025 World Cheese Awards in Switzerland! They won many shiny medals, including two top Super Gold awards for Klein River Cheese’s Babylonstoren Parmesan and Dalewood Fromage’s Boland cheese. Nellie Fischer was even named the Best Female Cheesemaker. This big win makes South Africa super proud and shows their amazing cheese is now famous all over the world!

Mozambique South Africa

Renewing the Mozambique-South Africa Partnership: Highlights from the 4th Bi-National Commission

Mozambique and South Africa just held their 4th big meeting, the BiNational Commission, in Maputo. Their leaders, Presidents Ramaphosa and Chapo, met to make their countries even closer friends. They talked about important things like making their economies stronger, keeping everyone safe, and helping people thrive. This meeting helps them work together on many projects, from big gas plants to fighting sickness, making life better for everyone in both countries.

South Africa Mozambique

Deepening South Africa-Mozambique Ties: Progress and Prospects from the Fourth Bi-National Commission

South Africa and Mozambique are like old friends, working together to make things better. They talk a lot about how to help each other, especially with money, jobs, and safety. They remember their shared past of fighting for freedom, which makes their bond super strong. Now, they’re building roads, sharing power, and helping each other stay healthy and safe. This teamwork helps both countries grow and makes the whole neighborhood stronger.