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A Remarkable Achievement: Cape Town International Airport Ranks Third Globally

December 27, 2023

3 mins read

cape town international airport airhelp score

Cape Town International Airport has achieved the impressive feat of ranking third globally in the latest AirHelp Score for 2023, based on punctuality and customer feedback. AirHelp evaluated 4,000 airports and surveyed 15,800 travelers across 58 countries to determine the rankings. The airport’s achievement speaks to its dedication to meeting travelers’ needs and efficient management of numerous flights landing and taking off daily.

Cape Town International Airport ranks third globally in the latest AirHelp Score for 2023, based on punctuality and customer feedback. AirHelp evaluated 4,000 airports and surveyed 15,800 travelers across 58 countries to determine the rankings. Muscat International and Recife-Guararapes International surpassed Cape Town, while Bilbao Airport achieved the highest ranking in Europe. This achievement speaks to the airport’s efficiency and dedication to meeting travelers’ needs.

In the fast-paced and challenging sphere of air travel, standing out as an airport is quite a challenge. However, Cape Town International Airport has remarkably achieved this feat, ascending to the prestigious position of the third-best worldwide in the latest AirHelp Score for 2023. This accomplishment is a clear demonstration of the unyielding dedication of the airport’s staff and leadership in meeting travelers’ requirements and surpassing their anticipations.

An Exhaustive Evaluation Process

AirHelp, the premier global air passenger rights organization, undertook a comprehensive assessment of flight data and passenger experiences from the initial nine months of 2023. This gargantuan task led them to refine a database of 4,000 airports to a condensed list of 194, employing standards such as punctuality and customer feedback.

Punctuality, described as any flight touching down within 15 minutes of its expected arrival time, accounted for a substantial 60% of the final score. This demanding time frame highlights the importance of timely arrivals in a business where every minute bears significant value. Cape Town International Airport’s superior ranking is indicative of its efficient management of numerous flights landing and taking off daily.

The Crucial Role of Customer Inputs

Enabling customer participation in the evaluation process, AirHelp surveyed 15,800 air travelers across 58 countries, their views forming a crucial 20% of the final score. The Daily Maverick revealed that participants were requested to assess the airports they had recently visited, evaluating elements like staff, waiting durations, accessibility, and hygiene on a range from ‘excellent’ to ‘very poor’. This comprehensive approach to assessment not only presents a precise image of the airport’s performance but also mirrors the individual experience of the traveler, encapsulating the spirit of a truly global standard airport.

Global Variations in Rankings

Airport rankings displayed interesting variations worldwide. Oman’s Muscat International and Brazil’s Recife-Guararapes International managed to surpass Cape Town, securing the top two spots respectively. Notably, Japan and Brazil, each hosting three airports in the top 10, exhibit the consistently high benchmarks of their aviation sectors. The United States also featured prominently with three airports among the top 50.

Bilbao Airport in Spain achieved the highest ranking in Europe, with an impressive rating of 8.04 out of 10. Christchurch International Airport in Oceania, with a score of 8.02, and South America’s Recife-Guararapes-Gilberto Freyre International Airport, earning an impressive 8.49, warrant special mentions as well.

However, not all airports fared as well. Indonesia’s Banjarmasin Syamsudin Noor International Airport, Malta International, London Gatwick Airport, Humberto Delgado Airport in Lisbon, Nikola Tesla Airport in Belgrade, and Denpasar International in Bali were among the lowest-ranked in the survey.

The Indomitable Spirit of Cape Town International Airport

Cape Town International Airport’s accomplishment serves as a powerful testament to the potency of commitment, accuracy, and customer-focused service in the aviation sector. It serves as an inspiration for other airports globally, epitomizing the zenith of what an airport can be and should be, from its operational efficiency to its comprehensive passenger experience.

1. What is the AirHelp Score and how is it determined?

The AirHelp Score is a ranking system for airports based on punctuality and customer feedback. AirHelp evaluates 4,000 airports and surveys 15,800 travelers across 58 countries to determine the rankings. Punctuality and customer feedback account for 60% and 20% of the final score, respectively.

2. What is Cape Town International Airport’s ranking in the latest AirHelp Score?

Cape Town International Airport ranks third globally in the latest AirHelp Score for 2023, based on punctuality and customer feedback. Muscat International and Recife-Guararapes International surpassed Cape Town, while Bilbao Airport achieved the highest ranking in Europe.

3. How did AirHelp evaluate airports for the ranking?

AirHelp undertook a comprehensive assessment of flight data and passenger experiences from the initial nine months of 2023. This led them to refine a database of 4,000 airports to a condensed list of 194, employing standards such as punctuality and customer feedback.

4. What role did customer feedback play in the evaluation process?

Customer feedback accounted for 20% of the final score. AirHelp surveyed 15,800 air travelers across 58 countries, their views forming a crucial part of the evaluation. Participants were requested to assess the airports they had recently visited, evaluating elements like staff, waiting durations, accessibility, and hygiene.

5. How did airports worldwide fare in the ranking?

Airport rankings displayed interesting variations worldwide, with Japan and Brazil exhibiting consistently high benchmarks of their aviation sectors. Bilbao Airport in Spain achieved the highest ranking in Europe, and South America’s Recife-Guararapes-Gilberto Freyre International Airport earned an impressive 8.49. However, not all airports fared as well, with some including Indonesia’s Banjarmasin Syamsudin Noor International Airport and Malta International ranking lower.

6. What does Cape Town International Airport’s ranking mean for the aviation sector?

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