An Adjustment Period: Urban Customer Services Undergo System Revamp

The City Revenue Department Customer Interaction Centre’s customer service offices will be closed temporarily from May 4th to May 6th, 2024, for system maintenance. Motor vehicle registrations and licensing services will remain unaffected, and the city encourages the use of digital platforms as an efficient alternative. Residents can settle their municipal accounts and renew motor vehicle licenses online, and fines and warrants can be accessed and paid online. The city has made efforts to ensure continued service and convenience for its residents during the weekend-long maintenance break.

An Adjustment Period: Urban Customer Services Undergo System Revamp

What is the temporary closure of City Revenue Department Customer Interaction Centre?
The customer service offices of the City Revenue Department Customer Interaction Centre will be temporarily non-operational for a system maintenance exercise from May 4th to May 6th, 2024. The motor vehicle registrations and licensing services will remain unaffected, and the city encourages the use of digital platforms as an efficient alternative for the duration of this pause.

The city’s lifeblood will go into a brief hiatus, a momentary stillness, akin to a short-lived slumber. This upcoming weekend, from May 4th to May 6th, 2024, the city’s customer service offices will be temporarily non-operational. The cause of this interlude is a crucial system maintenance exercise, an essential yet routine task that offers the system the necessary rest for optimal performance.

Brief Pause in City Operations

The customer service offices of the City Revenue Department Customer Interaction Centre, conveniently located across the city including Liberty Promenade Mall, Table Bay Mall, and Lansdowne Corner Mall, will suspend their operations temporarily. Starting from the wee hours of Saturday at 05:00 and continuing the whole weekend until Monday at 07:00, these offices will be disconnected.

However, the motor vehicle registrations and licensing services will remain unaffected, continuing their operations as usual. The city, in its foresight, ensures the uninterrupted functioning of essential services, acknowledging the impact of their potential stoppage on the daily routines of its residents.

The temporary closure, albeit inconvenient, is a necessary period of revitalization. The city conveys its appreciation to its inhabitants for their understanding and patience. It encourages the substitution of the physical operations with digital platforms, an efficient alternative for the duration of this pause. This brief closure does not imply a full shutdown; the city continues its service delivery, albeit through digital means.

Transition to Digital Services

The city’s digital platforms extend the same services as their brick-and-mortar counterparts. Residents can settle their municipal accounts, barring vehicle licenses, at popular retail vendors like Shoprite/Checkers, Pick n Pay, PEP, Woolworths, USave, Ackermans, Lewis, Top It Up, and selected Spar shops. Online payments are facilitated through websites like www.powertime.co.za and www.easypay.co.za, or via personal internet banking facilities.

To streamline the online experience, the residents can add the City of Cape Town as a bank-listed beneficiary on their banking website, using their nine-digit municipal account number as a reference. This simplifies the transition to digital payments.

Moreover, the city has adopted a QR code on the bills to facilitate an effective and secure payment process. The QR code, containing your EasyPay number and outstanding balance, negates the need for manual entry of payment details. By scanning the code, individuals are redirected to their bank’s secure payment portal to finalize the transaction.

Continued Service and Convenience

The renewal of motor vehicle licenses can be performed online at the city’s dedicated service website, https://eservices.capetown.gov.za/. Furthermore, fines and warrants, even those issued before July 1, 2022, can now be accessed and paid online at https://www.paythat.co.za/.

The city provides a range of electronic payment methods including VISA, MasterCard, and EFT, along with the ‘scan to pay’ feature via Masterpass, Snapscan, Zapper, FNB, Nedbank, and ABSA. For those who prefer to settle their fines in person at a retailer, selected Spar shops will accept payments for fines issued before July 1, 2022.

Traffic fines charged from July 1, 2022, onwards can be paid at selected Spar stores, Ackermans, Builders Warehouse, Game, Makro, PEP, Pick n Pay, and Shoprite/Checkers Money Market kiosks. The city has made concerted efforts to ensure that its residents can still avail the services they need, even while the offices undergo their weekend-long maintenance.

This weekend, the city allows itself a short break, a deep breath, a brief respite. Yet, even in this pause, the city perseveres in the digital domain, ensuring continued service to its residents. Welcome to a fusion of physical service and digital convenience. Welcome to the city’s weekend of adjustment.

1. Why will City Revenue Department Customer Interaction Centre’s customer service offices be closed temporarily?
   The customer service offices of the City Revenue Department Customer Interaction Centre will be closed temporarily for system maintenance from May 4th to May 6th, 2024.

2. Will motor vehicle registrations and licensing services be affected by the temporary closure?
   No, motor vehicle registrations and licensing services will remain unaffected and continue their regular operations.

3. How can residents settle their municipal accounts during the temporary closure?
   Residents can settle their municipal accounts online through digital platforms like Shoprite/Checkers, Pick n Pay, PEP, Woolworths, USave, Ackermans, Lewis, Top It Up, and selected Spar shops. Online payments can also be facilitated through websites like www.powertime.co.za and www.easypay.co.za.

4. How can residents renew their motor vehicle licenses during the temporary closure?
   Residents can renew their motor vehicle licenses through the city’s dedicated service website, https://eservices.capetown.gov.za/.

5. Can fines and warrants be paid online during the temporary closure?
   Yes, fines and warrants, even those issued before July 1, 2022, can now be accessed and paid online at https://www.paythat.co.za/.

6. Are there alternative payment methods for fines charged from July 1, 2022, onwards?
   Yes, traffic fines charged from July 1, 2022, onwards can be paid at selected Spar stores, Ackermans, Builders Warehouse, Game, Makro, PEP, Pick n Pay, and Shoprite/Checkers Money Market kiosks.