Enhancing Load-Shedding Readiness: City Customer Offices’ Temporary Closure and Alternative Solutions

by
2 mins read
load-shedding readiness alternative solutions

As cities continue to evolve, it is imperative that they adapt to meet the changing needs of their residents. One such adaptation is the need for load-shedding readiness. In an effort to ensure continued services during load-shedding periods, the City of Cape Town has decided to temporarily close three City customer offices in Brackenfell, Strand, and Kraaifontein on Saturday, 27 May 2023.

Upgrades for Load-Shedding Readiness

During the closure, these offices will undergo essential installations of back-up power supplies, including generators, inverters, and photovoltaic (PV) solar installations. These upgrades will ensure that customers continue to receive uninterrupted access to essential services, even during load-shedding.

Alternative Solutions

While the temporary closure of these offices may cause some inconvenience to residents, the City has put in place alternative solutions to minimize disruptions. Customers can visit the Kuils River Municipal office as an alternative on the aforementioned date. Additionally, the City encourages the use of its e-Services platform, which offers a range of online options for various tasks and transactions.

Online Payment Options

In today’s digital age, many services are easily accessible online, making it simpler and more convenient to conduct transactions. Residents can choose from a variety of online and retail options for municipal account payments. Online payments can be made through various websites such as www.Easypay.co.za or www.powertime.co.za. In-person transactions can be made at retail partners including Checkers, Pick n Pay, Shoprite, Spar, and Woolworths. Electronic Funds Transfers (EFTs) can also be completed by selecting the City as a bank-listed beneficiary and using the nine-digit municipal account number as a reference.

e-Services Portal

The City’s e-Services portal provides a comprehensive suite of online tools for residents, such as the ability to renew vehicle licenses, submit water and electricity readings, pay municipal accounts online, view account history, apply for accounts via email, and log service requests. To register for e-Services, simply visit https://eservices.capetown.gov.za/.

Third-party Service Provider for Fine Payments

Effective since 1 July 2022, the City has shifted its third-party service provider for fine payments to Pay@. Motorists can now view and pay fines and warrants online at https://www.paythat.co.za/, which includes fines predating 1 July 2022. Other electronic payment methods include card payments (VISA, Mastercard), EFTs (ABSA, FNB, Nedbank, Capitec, Standard Bank), and Scan to Pay options (Masterpass, Snapscan, Zapper, FNB, Nedbank, ABSA). For those who prefer in-person payments, fines issued before 1 July 2022 can be paid at selected Spar shops, while fines issued after this date can be paid at various retailers like Ackermans, Builder’s Warehouse, Game, Makro, PEP, Pick n Pay, and Shoprite/Checkers Money Market kiosks.

The temporary closure of the three City customer offices demonstrates the City’s commitment to adapting and enhancing services for its residents. By investing in load-shedding readiness and promoting the use of online platforms, the City aims to provide uninterrupted access to essential services. Although the closure may cause minor inconveniences, the long-term benefits of these upgrades will be invaluable in ensuring the City’s resilience against future challenges.

Tags:

A Russian-Spanish journalist and Cape Town native, channels his lifelong passion for South Africa into captivating stories for his local blog. With a diverse background and 50 years of rich experiences, Serjio's unique voice resonates with readers seeking to explore Cape Town's vibrant culture. His love for the city shines through in every piece, making Serjio the go-to source for the latest in South African adventures.

View all

Leave a Reply

Your email address will not be published.

africa day covid-19
Previous Story

President Cyril Ramaphosa’s Africa Day Speech: Celebrating Unity, Resilience, and the Future of the Continent

weather-related challenges electricity outages
Next Story

Weather-Related Electricity Challenges in the City: Unplanned Outages and Strained Resources

Latest from Blog

colonel celeste van der klashorst gender-based violence

Championing Justice: The Journey of Colonel Celeste van der Klashorst

Colonel Celeste van der Klashorst is a fearless leader in South Africa’s fight against violence and crime, especially those targeting women and children. With over thirty years of service, she created Child Protection Units and now leads the National SECI Unit, tackling serious issues like serial rape and child pornography. Her team’s recent success in a major operation has led to arrests and rescued children, showing the powerful impact of her work. Colonel van der Klashorst inspires others with her passion for justice, making her a shining example of hope and resilience in the battle for a safer society.

hiv/aids world aids day

World AIDS Day: Celebrating Progress and Confronting Challenges

World AIDS Day, celebrated on December 1, shines a light on the global fight against HIV/AIDS and calls for “Equal Rights, Equal Access” to treatment and prevention. This year marks 20 years since antiretroviral therapy (ART) became available, changing HIV from a deadly disease to a manageable condition for many. While big strides have been made, like improved testing and treatment access, challenges like stigma and treatment adherence still exist. Communities around the world come together to celebrate progress and remind us that the fight for healthcare equality continues. Together, we can ensure that everyone has the chance for a healthy life.

gender-based violence community justice

Champion of Justice: Sergeant Pule Morake’s Battle Against Gender-Based Violence in Wolmaransstad

In the small town of Wolmaransstad, Sergeant Pule Morake is a shining hero against genderbased violence. With fierce determination, he investigates crimes and helps victims find their voices. His biggest success came when he helped put a serial rapist behind bars for life, showing that justice can prevail. Morake inspires the community to stand together, reminding everyone that fighting against violence is a shared responsibility. His work fills the town with hope for a safer future where women and children can live without fear.

streetlight vandalism community engagement

Battling Streetlight Vandalism in Kraaifontein: A Community’s Struggle and Hope

In Kraaifontein, a lively part of Cape Town, the community faces a tough battle against streetlight vandalism. Broken lights not only make the neighborhood dark and unsafe but also waste resources meant for other important services. The City of Cape Town is fighting back by quickly fixing the lights and encouraging locals to report vandalism. With teamwork between residents and city officials, there is hope for a brighter, safer future where the community can shine together once more.

heritage preservation urban redevelopment

The Good Hope Centre: A Legacy in Transformation

The Good Hope Centre in Cape Town is getting a fresh start! Plans are underway to transform this historic site into a lively hub with homes, shops, and spaces for people to enjoy, all while keeping its beautiful dome intact. The city wants everyone to have a say in this exciting change, making sure it benefits the community and boosts the economy. With a rich past as a cultural center, the Good Hope Centre is ready to become a vibrant part of Cape Town’s future, blending its heritage with new opportunities for all.