Heritage Day Prompts City Office Closures: Leveraging Technology for Enhanced Convenience and Efficiency

Celebrating Heritage Day and Digital Services

On September 25th, the nation unites to commemorate Heritage Day, an important public holiday that encourages us to cherish our diverse cultural heritage. In observance of this special event, the City’s customer offices will be closed, inspiring the public to discover the numerous online services and payment options at their disposal. This change in service provision not only represents innovation but also highlights the significance of adopting technology for the sake of convenience and efficiency.

The temporary shutdown of the City’s municipal offices – including cash, motor vehicle registration and licensing, Human Settlements offices, Driving Licence Testing Centres (DLTCs), and municipal courts – will impact all residents. Customer offices in the Lansdowne Corner Mall, Liberty Promenade Mall, and Table Bay Mall will also be closed. Nevertheless, this situation offers an opportunity for customers to acquaint themselves with the City’s e-Services and multiple online payment alternatives.

Municipal accounts can be settled at various retailers, including Shoprite/Checkers, Pick n Pay, PEP, Woolworths, USave, Ackermans, Lewis, Top It Up, and even select Spar stores. Additionally, online payments can be processed through www.powertime.co.za or www.easypay.co.za. Motor vehicle licenses can be renewed online by visiting https://eservices.capetown.gov.za/.

Embracing City e-Services

The City provides a comprehensive e-Services portal that enables customers to access a range of services, such as account payment, vehicle license renewal, and service request submission. By registering for e-Services, customers can also view their current account and account history, apply to receive accounts via email, and submit water and electricity readings. Registering for e-Services is a simple process that can be completed by visiting https://eservices.capetown.gov.za/.

Since July 1st, 2022, the City has employed Pay@ as the new online and retailer third-party service provider for fine payments. Motorists can now view and pay fines and warrants, including those issued before July 1st, 2022, online at https://www.paythat.co.za/. This platform supports various electronic payment methods, including VISA and Mastercard, EFT payments from major banks, and Scan to Pay options like Masterpass, Snapscan, Zapper, FNB, Nedbank, and ABSA.

For those who prefer to settle their fines in person, select Spar stores will accept payments for fines issued before July 1st, 2022. Fines issued after this date can be paid at select Spar stores, as well as Ackermans, Builder’s Warehouse, Game, Makro, PEP, Pick n Pay, and Shoprite/Checkers Money Market kiosks.

Advancements in Service Delivery

The City’s adoption of these technological advancements demonstrates a commitment to improving service delivery and streamlining processes for the benefit of the public. The convenience and efficiency of online services not only save time and resources but also contribute to a more sustainable and environmentally friendly future.

During the Heritage Day City office closures, let us appreciate the cultural diversity that makes us a dynamic and united society. Simultaneously, we can recognize the progress we continue to make through the integration of technology in our daily lives. By embracing these online services, we can experience the advantages of a more connected and efficient city.

The City extends its gratitude to customers for their patience during this period and encourages the use of online services. As we celebrate our rich heritage, let us also celebrate the innovations that contribute to a more convenient and efficient way of living.