The Cape Town Water and Sanitation Directorate is launching its annual Customer Satisfaction Survey from April to June 2024. The survey aims to assess the happiness of Cape Town’s inhabitants and businesses regarding the city’s water and sanitation services. It covers both official and unofficial residents and businesses, giving the City crucial feedback to understand citizens’ everyday experiences and improve service delivery. The City guarantees the highest level of confidentiality and hires an independent research agency to ensure integrity and promote a culture of joint governance. Participating in the survey is an opportunity for residents and businesses to shape the City’s future.
