The City Ombudsman Office in Cape Town is undergoing a transformation and will reveal its new look at the Khayelitsha Shopping Mall on March 8, 2024. The office is a grievance redressal institution that strives to uphold citizens’ rights and maintain the integrity of public administration. The office’s rejuvenation is driven by Vusumzi Magwebu, the City Ombudsman, who aims to make the office a symbol of justice, a protector of public faith, and a reflection of democratic ideologies. However, the office’s mandate is limited to certain types of complaints and does not investigate issues such as alleged fraud or corruption.
