The call centre in Cape Town has been operating for 20 years and has proven to be a reliable communication platform for routine queries and emergencies, receiving over 640,000 calls from July to November 2023. Despite adjusting its operating hours for the festive season, the call centre guarantees that no compromise is made on the support provided to residents. The city’s commitment to its citizenry through the call centre highlights effective administration and a pledge to its populace.
