Cape Town has launched a universal phone number, 021 401 4702, for all urban development inquiries, replacing a confusing array of numbers for eight planning district offices. The contact hub, with skilled agents, operates from Monday to Friday, 08:00 to 16:00, and acts as a link between residents and officials, escalating issues requiring specialist attention. The initiative, which transcends geographical boundaries, signifies the city’s commitment to enhancing citizen experiences, creating a collaborative atmosphere between the city and residents, and setting new standards in urban management.
