Ombuds Day is here, shining a light on the City Ombudsman, a key figure in making sure city problems are heard and solved. This special day, celebrated every October, reminds everyone how important it is for citizens to share their complaints and for the city to listen. With the theme “Here to Hear You,” the Ombudsman encourages open discussions and helps people feel safe when voicing their concerns. Throughout the month, fun events will bring the Ombudsman closer to the community, showing that everyone’s voice matters in making the city a better place.
The City Ombudsman Office in Cape Town is undergoing a transformation and will reveal its new look at the Khayelitsha Shopping Mall on March 8, 2024. The office is a grievance redressal institution that strives to uphold citizens’ rights and maintain the integrity of public administration. The office’s rejuvenation is driven by Vusumzi Magwebu, the City Ombudsman, who aims to make the office a symbol of justice, a protector of public faith, and a reflection of democratic ideologies. However, the office’s mandate is limited to certain types of complaints and does not investigate issues such as alleged fraud or corruption.