The ‘Have Your Say’ initiative in Cape Town is a physical survey method implemented in 35 city facilities to capture residents’ firsthand experiences regarding the city’s service delivery. This traditional approach ensures inclusivity for residents who have restricted access to digital devices, and suggestions are methodically recorded and addressed for continuous enhancement of services and facilities. The initiative exemplifies the city’s commitment to ameliorating public services in tune with the needs and aspirations of its citizens. The ‘Have Your Say’ feedback boxes are conveniently located in a variety of venues to ensure accessibility for all residents.
