customer service

Perseverance, Dedication, and Service: A Look into Cape Town’s Incredible Customer Service Strides

Cape Town's customer service department, comprising 192 contact centre agents and 72 nightshift task force agents, handles over 115,000 service…

1 month ago

A New Dawn in Customer Service for Fish Hoek Residents

Fish Hoek residents can expect a new and improved Customer Interaction Centre, as the local administration plans to expand and…

2 months ago

An Initiative to Enhance Public Services: ‘Have Your Say’

The 'Have Your Say' initiative in Cape Town is a physical survey method implemented in 35 city facilities to capture…

4 months ago

A Single Contact for All Urban Development Inquiries: A Groundbreaking Progress in City Management

Cape Town has launched a universal phone number, 021 401 4702, for all urban development inquiries, replacing a confusing array…

9 months ago

Anele Mdoda’s Expensive Night Out: A Tale of Revelry and Revelations

Anele Mdoda's recent radio show recounts an expensive night out at a nightclub, where a misunderstanding with a waitress resulted…

10 months ago

ABSA Expands International Financial Partnerships at City-Level Event

ABSA, a South African financial institution, has announced a new international partnership at a citylevel event, attracting local officials and…

10 months ago

City Customer Offices to Temporarily Close for Maintenance Work

The City of _____________ will temporarily close its customer offices on June 3 and 4, 2023, to carry out mandatory…

1 year ago