Cape Town launched the Emailed Accounts Initiative in 2024, encouraging residents and businesses to switch to a more environmentally friendly alternative to paper accounts. The service is costeffective, efficient and green, with close to 400,000 users already signed up. Benefits include faster account access, reduced printing costs, and the ability to manage accounts digitally from anywhere. The city has made a range of payment options available, and the service can be accessed via eServices or an SMS request.
