The city is helping residents by providing over R5.1 billion in support to those who need it most, like pensioners and families with low income. They offer rebates on rates, discounts on utilities, and even write off old debts to ease financial burdens. Special programs also give free water and sanitation to community centers, while electricity costs are kept affordable with tiered pricing. These efforts help people live with less worry and build a stronger, caring community for everyone.