Tom London, a former broadcaster, expressed dissatisfaction with the healthcare services he received at Helen Joseph Hospital in Johannesburg, alleging patient maltreatment and unsanitary conditions. The Gauteng Health Department reviewed his care and found that adequate clinical care was given, but acknowledged known infrastructure issues that were being addressed. The incident highlighted the need for empathy in healthcare, maintaining hospital infrastructure, and the critical role of community support. The situation sparked a broader conversation about healthcare in South Africa and the need for continuous improvements.