South Africa is upgrading its prepaid metering software to efficiently manage power. The upgrade process involves distributing codes to customers which act as the gateway to upgrading their meters. The city has taken proactive steps to provide support for anyone needing assistance during the upgrade and has disseminated a stepbystep guide on how to input the update codes. The upgrade process is nearing completion, and by the end of the year, it is projected that all or at least a significant majority of prepaid meters across South Africa will have been modernized.