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public service modernization

digital transformation public service modernization
Technology

Digital Renaissance: South Africa’s Drive to Modernise Public Service

by Zola Naidoo
July 21, 2025

South Africa is working hard to bring its public services into the digital age by upgrading technology and teaching staff new digital skills. The goal is to make government work faster, fairer, and more open to the people. While some areas still struggle with old systems and slow internet, others are shining examples of progress, like digital birth registrations and mobile apps for social grants. This digital push is seen as a fresh start—like a creative wave—that can connect citizens and build a stronger future for the whole country.

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