SASSA is changing how social grants are given in South Africa by using new technology like biometric checks to make sure only the right people get help. This helps stop fraud but means many must visit offices for reviews, causing long lines and stress for some. Payment dates have also shifted for those under review, urging people to update their information quickly. While these changes aim to improve fairness and efficiency, challenges remain for those without easy tech access or who live far from service points. SASSA’s goal is to balance smart systems with care, so no one loses the support they need.
