Cape Town’s 24/7 call centres are essential to the city’s communication and service delivery. The City emphasizes the importance of avoiding duplicate service requests to ensure efficient and timely response. Citizens can participate in shaping the city’s development by responsibly using the available communication channels and fostering a productive relationship between the City and its residents. Cape Town offers a variety of communication channels for requesting city services, each carefully managed and designed to serve a specific purpose. The connection between citizens and the City is one of mutual respect and collaboration, with each service request contributing to Cape Town’s continually evolving narrative.
