South Africa’s Department of Home Affairs is ending its long partnership with SITA because of constant system crashes, delays, and rising costs that frustrate citizens and staff alike. Tired of broken technology causing long waits and lost trust, the department wants to bring in private companies to fix and speed up digital services. This bold move aims to create faster, cheaper, and more reliable systems for everyone. But the road ahead is tricky, as switching from old systems to new ones is never easy, especially when millions depend on these vital services every day.
