South Africa’s social security system, managed by SASSA, faces tough challenges that make it hard to help those in need. There are not enough staff to support the many people relying on social grants, and some processes, like the Postbank card switch, have been poorly handled, leaving vulnerable individuals in distress. Despite a big budget and some successes, problems like fraud and operational delays continue to shake public trust. However, there’s hope for improvement if the government can learn from these issues and listen to the stories of those affected.
