In Cape Town, during a season of heavy rain, citizens are encouraged to report water and sanitationrelated issues, such as sewer overflows, by using the city’s official reporting channels. The convenience and ease of WhatsApp make it a suitable platform for residents to assist the Water and Sanitation Directorate in preserving and improving the system.
In July 2022, eight women were raped in Krugersdorp, which raised concerns about handling personal information by the South African Police Service (SAPS). The personal data of the victims was leaked on internal SAPS WhatsApp groups and later found its way onto social media, causing distress to the victims and their families.
