The Office of the Ombudsman in the City of Cape Town has launched a series of outreach events to increase awareness and provide assistance to those who need help with municipal-related complaints. These events aim to promote the services offered by the Ombudsman, attract more visitors, and clarify their mandate. The first information session will be held on September 5, 2023, at the Kuils River Walk-in Centre.
Ombudsman’s Enthusiasm for the Initiative
City Ombudsman Vusi Magwebu expressed enthusiasm for the initiative, saying that the public would have the opportunity to learn about their oversight service, lodge municipal-related last resort complaints, and speak with staff members who would provide guidance on all inquiries.
The Schedule of Information Sessions
There will be a follow-up session at the Durbanville Walk-in Centre on September 12, 2023. Both events will take place from 10:00 to 13:00. Participants are encouraged to bring relevant documents such as municipal account details, correspondence, and a copy of their ID to streamline the process.
The Role of the Ombudsman’s Office
The Office of the Ombudsman operates independently and impartially to investigate complaints related to municipal administration. This ensures accountability and transparency within local government. The office functions in accordance with the Ombudsman By-law (2015) and upholds the values of the South African Constitution.
Complaints Outside of the Ombudsman’s Jurisdiction
While the Ombudsman’s Office can address multiple issues, certain complaints fall outside their jurisdiction. These include legislative or executive decisions by the Council, allegations of fraud or corruption, labor disputes, financial irregularities, cases where complainants have not reported the matter to the relevant department, and complaints deemed vexatious, frivolous, or tender-related.
The Last Resort
Although the Ombudsman’s Office is a valuable resource for those in need, it must be the last resort after pursuing the appropriate channels of redress. To submit a complaint, proof of previous correspondence with the relevant City department and a detailed description of the issue is required.
Accessibility of the Ombudsman’s Office
For those who cannot attend the information sessions in person, the Ombudsman’s Office remains accessible through various means, including telephone, SMS, and online options. The office is equipped to provide assistance to City staff and the general public, promoting a fair and just system of public administration.
The Ombudsman’s New Chapter
As the City’s Ombudsman embarks on this new chapter of providing insights and assistance to citizens, it demonstrates a powerful step towards fostering a culture of open dialogue and progress. By offering a platform for engagement and discussion, the Ombudsman plays a vital role in bridging the gap between the City’s administration and the needs of the community. The initiative is a bold move towards a brighter future for all involved and is expected to impact the lives of those who attend.
