The City of Cape Town’s Prepaid Electricity Meter Software Upgrade Programme

1 min read
prepaid electricity meter software upgrade Cape Town

The City of Cape Town is implementing a prepaid electricity meter software upgrade program to ensure that all prepaid meters in South Africa are updated before their expiry date in 2024. The upgrade requires the installation of new software to ensure compliance. Approximately 300,000 prepaid meters have already been updated, and the remaining 26 areas will be addressed in the coming months.

Importance of the Upgrade

The upgrade prevents power supply disruptions and ensures residents can recharge their meters with new tokens. However, failure to update meters may lead to power supply disruption in the future. Therefore, the City has implemented a phased approach to updating areas across Cape Town to ensure that all meters are edited before their expiry date in 2024.

Update Schedule

Residents in the Bergvliet, Constantia, Diep River, Hout Bay, Plumstead, and Wynberg areas can update their electricity meters from May 1 to May 31, 2023. Customers will receive two 20-digit update codes and their usual prepaid token when purchasing. However, the City advises residents to wait until they receive the codes before updating their meters.

Updating Assistance

The City encourages residents to update their meters by following simple steps. However, those who require assistance can contact the City’s Call Centre or email City teams are also on standby to assist households with the updates, and customers can phone the City’s Call Centre for verification.

No Impact on Electricity Usage

The software upgrade will not affect the user’s electricity usage or decrease the number of electricity units available. The system does not automatically issue residents their update token on the first of the month, but they can do so any time during that month with a purchase.

Faulty Meters

Residents who suspect their meter may be faulty are encouraged to contact the City. In addition, customers can visit the City’s website for more information on the program’s schedule, eligible areas, and the token identifier roll-out plan.

Environmentalist and Outdoor Enthusiast. Amanda is a nature-loving, energetic, and enthusiastic environmentalist who has dedicated her life to exploring and protecting Cape Town's stunning natural landscapes. She is an experienced hiker, wildlife enthusiast, and advocate for sustainable tourism.

Leave a Reply

Your email address will not be published.

Previous Story

UIF Commissioner Issues Stern Warning to Non-Cooperating Companies in KwaZulu-Natal

Next Story

Sloppy Sam: A True Middle Eastern Culinary Experience

Latest from Blog


Dr. Mavuso Msimang, a revered veteran of the ANC, has resigned from the party due to rampant corruption and the party’s plummeting popularity. His departure has sparked reactions and discussions about muchneeded ANC reform. Msimang’s appeal for renewal and introspection within the party comes at a crucial crossroads for South African politics.

Jacaranda FM: An Entertainment Hub and Advocate for Food Safety

Jacaranda FM is a popular radio station in South Africa that offers a mix of English and Afrikaans content. Beyond entertainment, the station is committed to advocating for food safety, upholding regulations, and promoting responsible practices. It engages listeners through social media and online streaming, adapting to the digital age while remaining anchored in the community it serves. As a dynamic media giant, Jacaranda FM continues to evolve and grow, offering a comprehensive approach to addressing the daily complexities of its listeners’ lives.

Dipuo Maloi: More than the Ex of Soccer Celebrities

Dipuo Maloi, known for her past relationships with famous soccer players, is set to redefine her identity in the upcoming reality series Sports Wives. Maloi aims to break the stereotype that her accomplishments are linked to the men she has dated and instead showcase her independence and resilience as an entrepreneur. Her goal is to create a conversation about women’s empowerment and reshape the narrative of women who have been associated with highprofile men.

A Showdown of Resolve and Aspirations: Mamelodi Sundowns versus AmaZulu FC

The upcoming match between Mamelodi Sundowns and AmaZulu FC is a clash of resilience and ambition, showcasing the beauty and passion of football. Despite their recent defeat in the CAF Champions League, Mamelodi Sundowns’ coach, Rhulani Mokwena, remains a pillar of support for his team and has an unshakeable belief in their ability to bounce back. While Mamelodi Sundowns have a dominant track record, AmaZulu FC is equally determined to rise in the rankings and sees the upcoming match as a chance to progress significantly towards securing a place in the top eight.