On June 16, 2023, the city will commemorate the significance of Youth Day by closing its customer offices. As a result, customers are encouraged to take advantage of the city’s numerous online services and payment options.
City Office Closures
Municipal offices such as cash, motor vehicle registration and licensing, Human Settlements offices, Driving Licence Testing Centres (DLTCs), and municipal courts will be closed to the public. Customer offices located in Lansdowne Corner Mall, Liberty Promenade Mall, and Table Bay Mall will also remain closed.
Convenient Payment Options
Despite physical closures, account payments remain convenient for customers. Payment options include well-known retailers, such as Shoprite/Checkers, Pick n Pay, PEP, Woolworths, USave, Ackermans, Lewis, Top It Up, and selected Spar shops. Additionally, online payments are accepted at www.powertime.co.za or www.easypay.co.za. Motor vehicle licenses can be renewed online at https://eservices.capetown.gov.za/.
Multiple Payment Options
The city offers multiple options for account payments, including online platforms like www.easypay.co.za or www.powertime.co.za, or Electronic Funds Transfers (EFTs) by selecting the City as a bank-listed beneficiary. Customers must utilize their nine-digit municipal account number as a reference when using EFTs. Retailers like Checkers, Pick n Pay, Shoprite, Spar, and Woolworths are also viable options for account payments.
Access to Online Services
By registering on the City’s online e-services portal, customers can access a variety of services, including renewing vehicle licenses, submitting water and electricity readings, paying municipal accounts online (debit order payment option only), viewing current account and account history, applying to receive accounts via email, and logging service requests. To register for e-Services, visit: https://eservices.capetown.gov.za/.
Fine Payments
From July 1, 2022, Pay@ will be the city’s new online and retailer third-party service provider for fine payments. Motorists can view and pay fines and warrants online at https://www.paythat.co.za/, including fines issued before July 1, 2022.
Various electronic payment methods are available, such as VISA and Mastercard, EFT options through ABSA, FNB, Nedbank, Capitec, and Standard Bank, and Scan to Pay features like Masterpass, Snapscan, Zapper, FNB, Nedbank, and ABSA. Selected Spar shops accept fines issued before July 1, 2022, for those who prefer to pay fines in person at a retailer.
The city appreciates its customers’ understanding and cooperation during the Youth Day closures and strongly encourages utilizing online services to ensure a seamless experience.
