The call centre in Cape Town has been operating for 20 years and has proven to be a reliable communication platform for routine queries and emergencies, receiving over 640,000 calls from July to November 2023. Despite adjusting its operating hours for the festive season, the call centre guarantees that no compromise is made on the support provided to residents. The city’s commitment to its citizenry through the call centre highlights effective administration and a pledge to its populace.
The City of Cape Town is implementing a prepaid electricity meter software upgrade program to ensure that all prepaid meters in South Africa are updated before their expiry date in 2024. The upgrade requires the installation of new software to ensure compliance. Approximately 300,000 prepaid meters have already been updated, and the remaining 26 areas will be addressed in the coming months.
The City of South Africa has introduced a new program that allows its tenants to own their rental units by transferring the title deeds to them free of charge. This initiative is part of the Mayor’s Priority Programme, which aims to empower residents by providing them with homeownership opportunities at no cost.
